FAQ – Orders, Shipping & Products | Flight AMS

We’re happy to help. Browse our FAQs below, read our [Blog] for research insights, or email us directly at support@flighttams.net for personalized assistance.

Is Flight AMS Legit?

Yes. Flight AMS is a verified supplier of research-grade botanical and synthetic cannabinoid analogue samples. We operate transparently with secure payment processing, discreet shipping, and clear compliance documentation. All products are labeled strictly for in vitro laboratory research use only.

Why is my order not processing?

Orders may pause for:
✅ Age verification (18+ required)
✅ Payment confirmation (bank transfers require cleared funds)
✅ Address validation (PO boxes and high-risk zones may require review)
✅ Compliance screening (jurisdictional research import checks)

If your order is delayed >24 hours, check your spam folder or contact support@flightams.net.

I have not received an email confirming my order, is it on its way?

First, check your spam/junk folder. If still missing:
Log into your Flight AMS account to view order status
Verify the email address used at checkout
Contact support@flighttams.net with your order reference

Orders are not dispatched until payment is confirmed and verification is complete.

Can I cancel my order?

Yes – if requested before dispatch. Once an order ships, cancellation is not possible due to discreet packaging and compliance protocols. Contact support@flighttams.net immediately with your order number to request cancellation.

Can you explain order status meanings?

Pending
Payment/verification in progress
Processing
Order prepared for dispatch
Shipped
Dispatched; tracking number issued
Delivered
Confirmed receipt by carrier
On Hold
Requires additional verification (check email)

What are your payment processing options?

We accept:
💳 Credit/Debit Cards (Visa, Mastercard) via secure PCI-compliant gateway
🏦 Bank Transfer (SWIFT/SEPA for EU; ACH/Wire for USA)
₿ Bitcoin (BTC) – includes 5% discount + priority processing

All transactions use 256-bit SSL encryption. We do not store full card details.

What appears on my bill or bank statement?

For privacy, charges appear under a neutral business descriptor:
FAMS RESEARCH SUPPLY or FLIGHT AMS LAB
No product names, brand references, or sensitive terms appear.

Just had a bank verification call or notification — why?

Your financial institution may flag high-value or international research-supply transactions for standard fraud prevention. This is routine. Confirm the charge is legitimate with your bank. Flight AMS never initiates unsolicited verification calls.

Security checks?

Yes. To protect customers and comply with research-distribution standards, we may:
Request ID verification for first-time orders
Confirm shipping address via utility bill or business documentation
Screen orders against restricted jurisdiction lists
These measures ensure responsible, compliant distribution.

How long will my Flight AMS order take?

USA
Standard (USPS/UPS Ground)
2–5 business days
USA
Express (UPS 2-Day Air)
2 business days
EU
Standard (UPS)
3–7 business days
EU
Express (DHL/TNT)
2–4 business days
Orders placed before 12:00 PM EST ship same-day (payment confirmed).

Where is my Flight AMS order shipped from?

Orders dispatch from our nearest fulfillment hub:
🇺🇸 USA: Delaware or Nevada warehouse
🇪🇺 EU: Netherlands or Germany distribution center
We auto-select the optimal hub for speed and customs efficiency.

Do you offer Express Shipping?

Yes. Express options (UPS 2-Day Air for USA; DHL/TNT for EU) are available at checkout for faster, priority-tracked delivery.

How will my order be packaged?

✅ Plain, unbranded padded envelopes or boxes
✅ Heat-sealed, odor-proof inner sachets
✅ No product names, logos, or descriptive text on exterior
✅ Neutral return address (FAMS Research Supply)
Your privacy and product integrity are guaranteed.

Do I get a tracking number with my order?

Yes. Once dispatched, you’ll receive:
📧 Email with tracking number + carrier link
📱 Real-time updates in your Flight AMS account dashboard
Tracking activates within 24 hours of dispatch.

How can you guarantee my order will arrive?

We partner with premium carriers (UPS, DHL, USPS) and provide:
✅ Full insurance on all shipments
✅ Signature confirmation for high-value orders
✅ Reshipment at no cost if tracking confirms loss and address was verified
Note: We cannot reship for incorrect/undeliverable addresses provided by customer.

My order hasn’t arrived yet — can you contact the mail service?

Yes. If tracking shows no movement for >5 business days (USA) or >7 days (EU), contact sales@flightams.net with your tracking number. We’ll initiate a carrier investigation immediately.

My tracked order still hasn’t arrived after 21 days — can I get a refund?

Per our policy, all sales are final for research materials. However:
If tracking confirms loss/damage: We reship at no cost
If address was incorrect/unverifiable: Reshipment not available
We review all delayed cases individually. Contact support@flighttams.net for resolution.

Why do you only sell Herbal Incense and C-Liquid?

Flight AMS specializes in premium, research-grade botanical and synthetic cannabinoid analogue formulations. Our focus ensures:
🔬 Rigorous batch testing and documentation
📊 Consistent analytical profiles for comparative studies
🌍 Compliance with research-distribution frameworks
We do not produce or distribute products intended for human use.

Do any of your products contain THC?

No. All Flight AMS products are synthetic cannabinoid analogues or botanical blends formulated strictly for in vitro laboratory research. They contain no delta-9-THC and are not derived from controlled Cannabis sativa L. plant material. Certificates of Analysis (CoA) are available upon request for institutional clients.

How much Flight AMS product can I order?

🧪 Individual Researchers: Up to 50g per SKU/month (subject to verification)
🏢 Institutional Clients: Bulk pricing and custom quantities available
Contact support@flighttams.net for wholesale research agreements.

Do you supply free samples?

We do not offer unsolicited free samples due to compliance and quality control protocols. However:
🎓 Verified academic/research institutions may request evaluation units
🔄 Loyalty customers receive exclusive access to new batch trials
Email support@flighttams.net with your research affiliation for consideration.

I ordered the wrong item — can I return or replace it?

All sales are final for research-grade materials due to sterility, stability, and compliance requirements. Please:
Double-check SKUs and quantities before checkout
Contact support@flighttams.net before dispatch if an error is spotted
We cannot accept returns or exchanges post-shipment.

Will you price match?

We do not price-match third-party vendors due to variability in research-grade quality, testing standards, and compliance documentation. However, we guarantee:
✅ Transparent USD pricing (no hidden fees)
✅ Batch-specific CoAs for quality verification
✅ Loyalty discounts for repeat institutional clients

I am a regular customer — do I get a discount?

Yes. Our loyalty program offers:
🎁 5–15% tiered discounts based on order volume
🔔 Early access to new formulations and batch releases
📬 Dedicated account support for institutional clients
Log in to view your tier, or email support@flighttams.net to enroll.

Where can I use discount codes?

Discount codes apply at checkout on the cart page. Notes:
✅ Valid for product subtotals only (excludes shipping)
❌ Cannot be combined with Bitcoin discount or wholesale pricing
❌ Expire 30 days from issue unless otherwise stated
Enter code in the “Promo Code” field and click “Apply” before payment.